Saxbys Coffee The Latte Dilemma and a Quest to Improve Service
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My friend and I often travel to Chicago and take the train to go to our favorite coffee shop, Saxbys. The shop was once a vibrant, bustling bakery with a long line of regular customers waiting for their order. It has become a simple, elegant place with the atmosphere reminiscent of a 1960s diner. The coffee is amazing, and my friend and I often go back every day for our daily dose of happiness. One day, when we were waiting in line for our latte, we noticed
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For years, Saxbys Coffee’s loyal customers have known that a large Latte (7 oz.) from the famous coffee chain is the best. If you want a larger Latte (11 oz.), they offer you a “tall” Latte, or a smaller coffee (6.5 oz.). We know this because we were part of it, we wrote about it in a past blog, and, lastly, because we asked our friends to confirm. In total, 2,500 readers replied to our question “Which of
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“Saxbys Coffee has been serving coffee in NYC since 1981. Click This Link We have some 45 outlets in the city with more than 150 locations nationwide. Our brand is known for being the original Starbucks clone. Our unique selling proposition was that we had the most authentic coffee with better quality and consistency of roast. Our target customers were young professionals who wanted a premium product at an affordable price. We had our coffee brewed from the highest quality arabica beans and ground on
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The Latte Dilemma. I hate lattes. Why? I’ve been drinking lattes since I was a teenager. I don’t know where it came from. And then I got married and moved to a smaller town where I didn’t have my caffeine fix. And now this was my second choice when it came to a morning caffeine fix. But then my grandmother died, and suddenly I had an opportunity to try something new. I made friends with the barista at a small coffee shop and asked
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In recent times, I had an experience that challenged my belief about the quality of coffee. blog I was at Saxbys Coffee in Rockville, Maryland, with my family. I ordered their signature latte, which was the “Latte Affogato”, made with a shot of espresso and a dollop of sweet caramel cream on top. I must say, it’s one of the best latte I’ve had so far. However, as I was savoring my coffee, I observed that the espresso was too strong, and
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“What a treat it is to be able to spend my Sundays afternoon with friends and family, enjoying quality coffee at an affordable price! Saxbys is a brewer of specialty coffees and tea at affordable prices. My recent experience with their new latte creations (in particular, the Almond Joy Latte) led me to my quest to discover how the chain deals with the service challenge. In contrast to coffee, I would argue that a latte, being one of the “modern” beverages, presents a unique dilemma